Cancel a reservation in the Dashboard

To cancel a reservation in your events calendar, you must click on the X on the reservation in question.

You must analyze the table and check whether or not you intend to charge a cancellation fee to the player(s).

If you wish to charge the reservation amount, you must leave the Proceed with the charges box turned on, Confirm the operations and choose the YES button

If you DO NOT intend to charge anything to the player(s), you must TURN OFF the box Proceed with the charges, Confirm the operations and choose the YES button

If payments have ALREADY been made, the Amount paid column is filled in, and you can return the amount to the customer, applying the same logic as in the situation above.

All returns are to the customer's Club Wallet.